What we collect
- Contact details you share (name, email, phone) when ordering, creating an account, or contacting us.
- Order history, delivery instructions, and preferences to prepare and deliver your schiacciata.
- Payment details handled by our payment processors; we do not store full card numbers.
- Technical data like IP address, device/browser info, and usage analytics to keep the site reliable.
How we use it
- Process and deliver orders, manage pickups, and keep your account accurate.
- Send transactional messages (order confirmations, status updates) and service announcements.
- Respond to support questions and tailor offerings based on what people order.
- Maintain security, prevent fraud, and improve site performance and usability.
Who we share with
- Payment providers to process cards and prevent fraud.
- Delivery and logistics partners when needed to get orders to you.
- Email/SMS tools for order updates and necessary service messages.
- Analytics and hosting providers to run and improve the site.
Your rights
- Access, update, or correct your personal information.
- Request deletion of your data where applicable.
- Opt out of non-essential communications at any time.
- Ask for details on how your data is used or shared.
To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling requests.
Data retention
We keep personal data only as long as needed for the purposes above, to meet legal obligations, or to resolve disputes.
Cookies & tracking
We use cookies and similar technologies for core functionality (authentication, cart) and to measure site performance. You can adjust browser settings to manage cookies; disabling them may limit certain features.
International transfers
Data may be processed outside the UK/EEA by trusted providers. We rely on appropriate safeguards, such as standard contractual clauses, where required.