Terms
Terms & Conditions
The ground rules for using our site, placing orders, and enjoying schiacciata from Dal Fiorentino.
At a glance
What to know
Transparent orders
Clear pricing, receipts for every order, and upfront info on availability and lead times.
Fair use
Use the site responsibly. We protect against misuse, fraud, and unlawful activity.
Local focus
We serve our local community. Some products or delivery options may be limited by location.
Terms
Using this site
- You must be at least 18, or have permission from a guardian, to place orders.
- Keep your account details secure; you are responsible for activity under your login.
- Do not misuse the site (no scraping, security testing, or interfering with service).
- We may suspend accounts involved in fraud, abuse, or violating these terms.
Terms
Orders & payments
- All prices include applicable taxes unless stated otherwise.
- Orders are confirmed once payment is authorized by our payment processor.
- Some items or promotions may be limited in quantity or time; availability can change.
- If we cannot fulfill an order, we will offer an alternative or refund the affected item.
Terms
Cancellations & changes
- For catering or large orders, please give as much notice as possible; late changes may be limited.
- Once preparation has begun, cancellations may not be refundable.
- If you need to adjust pickup time or delivery details, contact us immediately and we will try to help.
Terms
Pickup, delivery, and risk
- Pickup orders should be collected at the agreed time to maintain quality and food safety.
- Delivery windows are estimates; factors like traffic can affect timing.
- Risk of loss passes to you upon pickup or delivery to the provided address.
- Check your order on receipt and contact us promptly if anything is missing or incorrect.
Terms
Allergies & dietary info
- We handle common allergens in our kitchen. Cross-contact is possible despite careful practices.
- Always tell us about allergies or dietary needs before ordering; we will advise what is suitable.
Terms
Liability
- To the extent permitted by law, our liability is limited to the amount you paid for the affected order.
- We do not exclude liability where it is unlawful to do so (for example, injury caused by our negligence).
Terms
Changes to these terms
- We may update these terms to reflect changes in our services or legal requirements.
- Material changes will be noted on this page with an updated date. Continued use means you accept the updated terms.
Questions
Need clarity on a term?
Reach out and we will walk you through how these terms apply to your order or visit.